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Full Schedule
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Mon, Apr 7
Tue, Apr 8
Wed, Apr 9
Thu, Apr 10
Full Schedule
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Monday, April 7, 2025
8:00 AM - 12:00 PM
CDT
Training: Workshop
8:00 AM - 12:00 PM
CDT
Integrating Process and Knowledge
Training Facilitator:
Jeff Varney
– APQC
Training: Workshop
8:00 AM - 5:00 PM
CDT
Training: Boot Camp
8:00 AM - 5:00 PM
CDT
Knowledge Fundamentals Boot Camp - Two Days
Training Facilitator:
Darcy Lemons
– APQC
Training: Boot Camp
8:00 AM - 5:00 PM
CDT
Process Fundamentals Boot Camp - Two Days
Training Facilitator:
Dewey Dorsett
– APQC
Training: Boot Camp
8:00 AM - 5:00 PM
CDT
Training: Learning Lab
8:00 AM - 5:00 PM
CDT
Enhancing Team Performance with Process Improvement
Training Facilitator:
Matt Zacher
– APQC
Training: Learning Lab
8:00 AM - 5:00 PM
CDT
Training: Workshop
8:00 AM - 5:00 PM
CDT
Establishing Effective Measures & Analytics
Training Facilitator:
Benjamin Knoll, Ph.D.
– APQC
Training: Workshop
1:00 PM - 5:00 PM
CDT
Training: Workshop
1:00 PM - 5:00 PM
CDT
Managing Change
Training Facilitator:
Jeff Varney
– APQC
Training: Workshop
Tuesday, April 8, 2025
8:00 AM - 12:00 PM
CDT
Training: Workshop
8:00 AM - 12:00 PM
CDT
Governance Essentials for Process & Knowledge Management
Training Facilitator:
Cindy Hubert
– APQC
Training: Workshop
8:00 AM - 5:00 PM
CDT
Training: Boot Camp
8:00 AM - 5:00 PM
CDT
Knowledge Fundamentals Boot Camp - Two Days (continued)
Training Facilitator:
Darcy Lemons
– APQC
Training: Boot Camp
8:00 AM - 5:00 PM
CDT
Process Fundamentals Boot Camp - Two Days (continued)
Training Facilitator:
Dewey Dorsett
– APQC
Training: Learning Lab
8:00 AM - 5:00 PM
CDT
Training: Learning Lab
8:00 AM - 5:00 PM
CDT
Applying Knowledge Practices in the Flow of Work
Training Facilitator:
Jeff Varney
– APQC
Training: Learning Lab
8:00 AM - 5:00 PM
CDT
Training: Workshop
8:00 AM - 5:00 PM
CDT
Essential Skills to Map Processes & Knowledge
Training Facilitator:
Matt Zacher
– APQC
Training: Workshop
1:00 PM - 5:00 PM
CDT
Training: Workshop
1:00 PM - 5:00 PM
CDT
Designing & Sustaining Communities of Practices
Training Facilitator:
Cindy Hubert
– APQC
Training: Workshop
1:00 PM - 5:00 PM
CDT
Designing End-to-End Processes
Training Facilitator:
Jonathan Kraft
– APQC
Training: Workshop
Wednesday, April 9, 2025
7:15 AM - 7:45 AM
CDT
APQC Overview
7:15 AM - 7:45 AM
CDT
APQC Overview (Optional) | APQC
Primary Presenter:
Christine Kelley
– APQC
8:00 AM - 8:10 AM
CDT
General Session
8:00 AM - 8:10 AM
CDT
Welcome & Mission Control
Emcee:
Lynda Braksiek
– APQC
Emcee:
Jonathan Kraft
– APQC
8:10 AM - 8:50 AM
CDT
General Sesssion
8:10 AM - 8:50 AM
CDT
From Disruption to Differentiation: Integrating Knowledge, Process, & Change
General Session Speaker:
Cindy Hubert
– APQC
General Session Speaker:
Jeff Varney
– APQC
9:15 AM - 10:15 AM
CDT
Breakouts, Block 1
9:15 AM - 10:15 AM
CDT
Unlocking Change: The Japanese Approach to Knowledge-Powered Growth | KNOWLEDGE ASSOCIATES JAPAN LTD
Primary Presenter:
Naoki Ogiwara
– Knowledge Associates Japan Ltd.
Collaboration + Change Management
9:15 AM - 10:15 AM
CDT
Shrinking Cycle Times And Shifting Mindsets Through Metrics That Matter | CITY OF AUSTIN DEVELOPMENT SERVICES DEPT
Primary Presenter:
Kyle Boisjoli (he/him/his)
– City of Austin Development Services Department
Co-Presenter:
Isis Lopez
– City of Austin Development Services Department
Organizational Improvement + Transformation
9:15 AM - 10:15 AM
CDT
Applied Process Management | TELEMARK LLC
Primary Presenter:
William Hovey (he/him/his)
– Telemark LLC
Process Management Strategies, Programs & Approaches
9:15 AM - 10:15 AM
CDT
The Silver Tsunami: Seal the Baby Boomer Brain Drain with AI Knowledge Management | EGAIN
Primary Presenter:
Evan Siegel
– eGain
Technology Enablement + Data Driven Decisions
10:40 AM - 11:30 AM
CDT
Breakouts, Block 2
10:40 AM - 11:30 AM
CDT
Human Touch: Crafting Synergy Between AI, Change Management, & KM | SNHU
Primary Presenter:
Rachel G. Teague (she/her/hers)
– Southern NH University
Collaboration + Change Management
10:40 AM - 11:30 AM
CDT
Benchmark Gold Mining with the Prospector | MISSION SUPPORT & TEST SERVICES
Primary Presenter:
David Rogers
– Mission Support and Test Services
Organizational Improvement + Transformation
10:40 AM - 11:30 AM
CDT
A BPM Restart Story: Navigating Digital Transformation | CEMEX
Primary Presenter:
Hector Gamez
– CEMEX
Process Management Strategies, Programs & Approaches
10:40 AM - 11:30 AM
CDT
Optimize Operations & Stay Competitive with Business Content & Accelerators | SAP
Primary Presenter:
Alessandro Monaco
– SAP
Co-Presenter:
Bastian Busch
– SAP
Co-Presenter:
Rene Cedat
– SAP
Co-Presenter:
Mark Ross
– SAP
Technology Enablement + Data Driven Decisions
12:40 PM - 1:25 PM
CDT
Breakouts, Block 3
12:40 PM - 1:25 PM
CDT
Redefining Your Business Strategy through Effective Knowledge Management | META
Primary Presenter:
Brendan Thompson
– Meta
Collaboration + Change Management
12:40 PM - 1:25 PM
CDT
In My KM Era: Nexperts & the Future of Knowledge Management (INVITATION ONLY) | APQC
Primary Presenter:
Lauren Hays (she/her/hers)
– APQC
Knowledge Management Strategies, Programs & Approaches
12:40 PM - 1:25 PM
CDT
Transforming Legacy Quality Management System into a Dynamic Process Architecture | GEIDEA
Primary Presenter:
Qaisar Hayat (he/him/his)
– Geidea
Organizational Improvement + Transformation
12:40 PM - 1:25 PM
CDT
Business Transformation: An Operational Excellence Journey | SAUDI ARAMCO
Primary Presenter:
Mohammed Khalid Aljaloud
– Saudi Aramco
Process Management Strategies, Programs & Approaches
12:40 PM - 1:25 PM
CDT
Baseline to Continuous Improvement: A Revenue Success Story | ARMED FORCES INSURANCE
Primary Presenter:
Jeffrey G. Kupper
– Armed Forces Insurance
Technology Enablement + Data Driven Decisions
1:45 PM - 2:30 PM
CDT
Breakouts, Block 4
1:45 PM - 2:30 PM
CDT
Everyone Is Happy...Until They Are Not | CONSUMER ENERGY
Primary Presenter:
Michelle R. Thrun
– Consumers Energy
Collaboration + Change Management
1:45 PM - 2:30 PM
CDT
Elevating Knowledge: Our Journey of Growth | ROGUE CREDIT UNION
Primary Presenter:
Stephany Doyle
– Rogue Credit Union
Knowledge Management Strategies, Programs & Approaches
1:45 PM - 2:30 PM
CDT
Knowledge Portals: Manifesting a Single View of Truth for Your Organization | ENTERPRISE KNOWLEDGE
Primary Presenter:
Guillermo A. Galdámez
– Enterprise Knowledge
Co-Presenter:
Benjamin Cross (he/him/his)
– Enterprise Knowledge
Organizational Improvement + Transformation
1:45 PM - 2:30 PM
CDT
From Process Maturity Assessment to Execution and Benefits | KK WIND SOLUTIONS
Primary Presenter:
Flor Martinez Reyes
– KK Wind Solutions
Co-Presenter:
Sandra Podgajna
– KK Wind Solutions
Process Management Strategies, Programs & Approaches
2:55 PM - 3:55 PM
CDT
General Session
2:55 PM - 3:55 PM
CDT
Spotlight on Process: Using a Process Inventory Framework for Transformation Success
Primary Presenter:
Michael Schank
– Process Inventory Advisors
General Session
2:55 PM - 3:55 PM
CDT
Leading Conversations: Session #1
General Session Speaker:
Lynda Braksiek
– APQC
General Session
4:10 PM - 5:10 PM
CDT
General Session
4:10 PM - 5:10 PM
CDT
Spotlight on Knowledge Management: Generative AI Development & Deployment
Primary Presenter:
Daniel W. Rasmus
– Serious Insights LLC
General Session
4:10 PM - 5:10 PM
CDT
Leading Conversations: Session #2
General Session Speaker:
Madison Lundquist
– APQC
General Session
Thursday, April 10, 2025
8:00 AM - 9:10 AM
CDT
General Session
8:00 AM - 9:10 AM
CDT
The Practice of Innovation: Maximizing Human + AI Collaboration in Process & Knowledge
Keynote:
Jeremy Utley
– Hasso Plattner Institute of Design at Stanford University
General Session: Keynote
9:35 AM - 10:35 AM
CDT
Breakouts, Block 5
9:35 AM - 10:35 AM
CDT
Passing the Torch: A 7-Step Process to Capture and Transfer Knowledge | TECHNIPFMC
Primary Presenter:
Tamara L. Viles (she/her/hers)
– TechnipFMC
Co-Presenter:
Adrian Villarreal
– TechnipFMC
Knowledge Management Strategies, Programs & Approaches
9:35 AM - 10:35 AM
CDT
Don't Reinvent the Wheel: Start with the PCF | CHS, INC. & ACCELERATOR CITY
Primary Presenter:
Jake Day
– Accelerator City
Co-Presenter:
Sarah Jacot
– CHS
Organizational Improvement + Transformation
9:35 AM - 10:35 AM
CDT
Designing Process Is Easy, Governing Is Harder | ASTRAZENECA
Primary Presenter:
Christopher Moriak
– AstraZeneca
Process Management Strategies, Programs & Approaches
9:35 AM - 10:35 AM
CDT
Transforming KM with Automation & AI | MERCER
Primary Presenter:
Lisa Weber (she/her/hers)
– Mercer
Co-Presenter:
Jacek Wlodarski (he/him/his)
– Mercer
Technology Enablement + Data Driven Decisions
11:05 AM - 11:55 AM
CDT
Breakouts, Block 6
11:05 AM - 11:55 AM
CDT
Building A Championship Strategy: A Playbook For Impactful Knowledge Agendas | INTER-AMERICAN DEVELOPMENT BANK
Primary Presenter:
Fernanda Camera
– Inter-American Development Bank
Co-Presenter:
Adela Barrio
– Inter-American Development Bank
Knowledge Management Strategies, Programs & Approaches
11:05 AM - 11:55 AM
CDT
How to Accelerate Knowledge Retention | SAP
Primary Presenter:
Bernhard Escherich
– SAP
Organizational Improvement + Transformation
11:05 AM - 11:55 AM
CDT
Digital Transformation: Developing Business Process Models Using a Framework | NORTHROP GRUMMAN
Primary Presenter:
Jinger D. Ellis
– Northrop Grumman
Co-Presenter:
Lorry Smith (she/her/hers)
– Northrop Grumman
Process Management Strategies, Programs & Approaches
11:05 AM - 11:55 AM
CDT
Ask, Receive, Repeat: Harnessing Gen AI to Transform Knowledge Management | INFOSYS
Primary Presenter:
Ramakrishna Manne
– Infosys
Co-Presenter:
Sachin S. Padhye
– Infosys Consulting
Technology Enablement + Data Driven Decisions
1:10 PM - 2:25 PM
CDT
General Session
1:10 PM - 2:25 PM
CDT
Process & Knowledge Unplugged
Co-Facilitator:
Cindy Hubert
– APQC
Panelist:
Jeff DeWolf (he/him/his)
– Tetra Pak
Panelist:
Amy Edwards
– Deloitte
Panelist:
Kim Glover
– TechnipFMC
General Session
2:25 PM - 2:40 PM
CDT
General Session
2:25 PM - 2:40 PM
CDT
Closing Experience: Putting Learnings into Action
Emcee:
Jonathan Kraft
– APQC
Emcee:
Lynda Braksiek
– APQC
General Session
