Shrinking Cycle Times And Shifting Mindsets Through Metrics That Matter | CITY OF AUSTIN DEVELOPMENT SERVICES DEPT

Engaging with stakeholders is essential for driving improvements within any organization. It fosters open communication and collaboration, allowing teams to identify challenges and develop effective solutions. Explore the City of Austin Development Services Department’s (DSD) journey of improvement. DSD faced challenges like growing lag times, disengaged partners, and legacy mindsets. This session details how DSD used a simple model to shift mindsets, overhaul the KPI system, and engage partners in continuous improvement meetings.

Learn about the strategy behind the KPI overhaul, including assembling a cross-departmental team, using an AQI (Activity, Quality, Impact) framework, and setting and testing targets. Discover how DSD moved from old measures to a more nuanced and holistic picture, and how continuous improvement meetings helped troubleshoot issues and solve challenges. Learn strategies to combat resistance and burnout while helping organizations improve their capacity for growth and adaptability, resulting in more effective processes.

Walk away with the AQI framework template, providing you with a tool to measure transformation for your initiative.